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Frequently Asked Questions
General
Zalpha Phone is a minimalist modern cell phone specifically designed for kids. It offers essential features such as calling and texting without the distractions of social media, internet browsing, or an app store.
No, Zalpha Phone has no social media, no internet browser, and no app store by default, so parents don't need to set 100s of extra restrictions to disable unwanted functionality. Just turn on your phone and it's ready to use.
The Zalpha Phone has a similar look and feel as modern smartphone, just without all the apps. The result is a phone that looks like other kids' phones and a easy-to-use touchscreen interface with a modern texting experiencing.
The Zalpha Phone has a modern touch-screen experience (and doesn't flip). The phone has a similar look and feel as modern smartphone, just without all the apps. The result is a phone with modern texting (QWERTY keyboard, threaded messages, and group chats), instead of the T9 texting of old dumb phones where you had to press 1 three times to type the letter C.
Parental control apps have two primary issues:(https://www.zalphamobile.com/post/parental-control-apps-vs-dumb-phones-which-is-better)
1. Complicated setup: Thousands of options and settings make parental control apps difficult to setup and manage
2. Kids are quite clever at getting around the restrictions
Zalpha Phone takes the opposite approach, no complicated setup, no options. Just turn it on and the phone is ready to use with the functionality already limited by design.
Yes, we recently changed our name from Privo Mobile to Zalpha Mobile. While we have a new name we are the same company selling the same dumb phones for kids.
Features and Functionality
Zalpha Phone includes calling, texting, a camera, a clock, and Spotify. There is no internet browser, social media, or app store.
Our phones are designed to eliminate unnecessary functionalities by default, so there's no need for complicated setup or additional parental controls.
No, Zalpha Phones come with intentionally limited functionality and cannot be modified to add more features or apps.
Yes, if you'd like disable Spotify on your Zalpha Phone, just send an email letting us know you'd like to disable Spotify to our customer support (support@zalphamobile.com) ((support@zalphamobile.com))with your account number and order number included. We'll take care of the rest and disable Spotify for you.
Absolutely. While our products are primarily designed for kids, they are also great for adults who want to spend less time on their phone. We see particularly strong interest from elderly/senior citizens who want a simple phone that does only a few basic things.
A free phone case is included with the purchase of a Zalpha phone.
Yes, the Zalpha Phone can send and receive group texts.
🤔Yes, the Zalpha Phone can send and receive pictures and emojis via text messages.
You can find the full tech specifications for the Zalpha Phone here (https://www.zalphamobile.com/product-page)
Yes
Service and Subscription
Zalpha Phone comes bundled with a pre-activated cellular network subscription from Zalpha Mobile for $19.99/month (+ tax). There are no additional monthly charges or subscriptions required. No extra setup or cellular purchase required. Just turn it on, and your phone is ready for use.
No commitment is necessary; cellular service is month-to-month and you can cancel at any time.
Yes, when purchasing a Zalpha Mobile phone + cellular subscription, you have the option to either activate a brand new number or port/keep your existing phone number. If you want to keep your phone number from another provider, just select "I want to port an existing phone number" during checkout.
Zalpha phones can call and text anyone with a US phone number.
Zalpha Mobile has nationwide US coverage in 49 states (all except Alaska). Zalpha Mobile does not have coverage in Alaska or outside the United States. If Zalpha Mobile does not have coverage in your specific area (zip code), we won't allow you to complete your purchase.
Purchasing & Contact Us Information
Zalpha Phones are available for purchase directly exclusively on the Zalpha Mobile website. You can order a phone here. (https://account.zalphamobile.com/accessories/2)Currently, Zalpha Phone is available only in the United States.
Zalpha Phones are currently available to purchase online across the United States Zalpha phones are not currently available outside the United States
Zalpha Mobile is part of Privo Mobile Inc, a Delaware corporation with headquarters in Seattle, Washington, USA.
If you already have an account with Zalpha Mobile, you can manage your Zalpha Mobile account to add additional phone lines or update your contact/payment/billing information at any time by going to account.zalphamobile.com. (https://account.zalphamobile.com/)If you would like to make additional changes to your account or cancel your service, please contact our customer support by emailing support@zalphamobile.com.
We offer free shipping and typically ship a phone to your door within 2 weeks of purchase. We also offer expedited shipping (for an additional fee) if you need your Zalpha Phone faster.
We'd love to hear from you. If you have more questions, please send an email to contact@zalphamobile.com (contact@zalphamobile.com)
The best way to get in touch with us is via email. Please email the appropriate department using one of the email addresses below:
General Inquiries: contact@zalphamobile.com
Press: pr@zalphamobile.com
Customer Support: support@zalphamobile.com
Careers: careers@zalphamobile.com
Sales & Marketing: marketing@zalphamobile.com
Partnerships, Affiliates & Business Development: partnerships@zalphamobile.com
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