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Frequently Asked Questions

  • Is Zalpha Mobile the same as Privo Mobile?
    Yes, we recently changed our name from Privo Mobile to Zalpha Mobile. While we have a new name we are the same company selling the same dumb phones for kids.
  • How complicated is the setup?
    Zalpha phones have no social media, no internet browser, and no app store by default, so there's no need for parents to set 100s of extra restrictions to disable unwanted functionality. Just turn on the phone and it's ready to use in a couple minutes.
  • What is Zalpha Phone?
    Zalpha Phone is a minimalist modern cell phone specifically designed for kids. It offers essential features such as calling and texting without the distractions of social media, internet browsing, or an app store.
  • Can I disable Spotify?
    Yes, if you'd like disable Spotify on your Zalpha Phone, just send an email letting us know you'd like to disable Spotify to our customer support (support@zalphamobile.com) with your account number and order number included. We'll take care of the rest and disable Spotify for you.
  • Are there phone cases available for Zalpha phones?
    Yes, a free phone case is included with the purchase of a Zalpha phone.
  • What features does Zalpha Phone include?
    Zalpha Phone includes calling, texting, a camera, a clock, and Spotify. There is no internet browser, social media, or app store.
  • Can I or my child add more functionality or apps?
    No, Zalpha Phones come with intentionally limited functionality and cannot be modified to add more features or apps.
  • Can people besides kids use Zalpha phones?
    Absolutely. While our products are primarily designed for kids, they are also great for adults who want to spend less time on their phone. We see particularly strong interest from elderly/senior citizens who want a simple phone that does only a few basic things.
  • Are there parental controls?
    Our phones are designed to eliminate unnecessary functionalities by default, so there's no need for complicated setup or additional parental controls.
  • Does Zalpha Mobile include cellular service or do I need to purchase network access separately?
    Zalpha phones come with a cellular network subscription from Zalpha Mobile for $19.99/month (+ tax). There are no additional monthly charges or subscriptions required.
  • Can I keep my existing phone number?
    Yes, when purchasing a Zalpha Mobile phone + cellular subscription, you have the option to either activate a brand new number or port/keep your existing phone number.
  • Do I have to agree to a long-term contract?
    No commitment is necessary; you can cancel at any time.
  • Can the phones call any number or just the numbers I configure/select?
    Zalpha phones can call and text anyone with a US phone number.
  • What if I have more questions?
    We'd love to hear from you. If you have more questions, please send an email to contact@zalphamobile.com
  • How do I make chages to my existing Zalpha Mobile account?
    If you already have an account with Zalpha Mobile, you can manage your Zalpha Mobile account to add additional phone lines or update your contact/payment/billing information at any time by going to account.zalphamobile.com. If you would like to make additional changes to your account or cancel your service, please contact our customer support by emailing support@zalphamobile.com.
  • How do I contact Zalpha Mobile?
    The best way to get in touch with us is via email. Please email the appropriate department using one of the email addresses below: General Inquiries: contact@zalphamobile.com Press: pr@zalphamobile.com Customer Support: support@zalphamobile.com Careers: careers@zalphamobile.com Sales & Marketing: marketing@zalphamobile.com Partnerships, Affiliates & Business Development: partnerships@zalphamobile.com
  • In what countries/states are Zalpha Phones available for purchase?
    Zalpha Phones are currently available to purchase online across the United States Zalpha phones are not currently available outside the United States
  • Are Zalpha phones available for purchase?
    Yes, currently they are available only in the United States. You can order them here.
  • Where is Zalpha Mobile located?
    Zalpha Mobile is part of Privo Mobile Inc, a Delaware corporation with headquarters in Seattle, Washington, USA.
  • Is Zalpha Mobile the same as Privo Mobile?
    Yes, we recently changed our name from Privo Mobile to Zalpha Mobile. While we have a new name we are the same company selling the same dumb phones for kids.
  • How complicated is the setup?
    Zalpha phones have no social media, no internet browser, and no app store by default, so there's no need for parents to set 100s of extra restrictions to disable unwanted functionality. Just turn on the phone and it's ready to use in a couple minutes.
  • What is Zalpha Phone?
    Zalpha Phone is a minimalist modern cell phone specifically designed for kids. It offers essential features such as calling and texting without the distractions of social media, internet browsing, or an app store.
  • Can I disable Spotify?
    Yes, if you'd like disable Spotify on your Zalpha Phone, just send an email letting us know you'd like to disable Spotify to our customer support (support@zalphamobile.com) with your account number and order number included. We'll take care of the rest and disable Spotify for you.
  • Are there phone cases available for Zalpha phones?
    Yes, a free phone case is included with the purchase of a Zalpha phone.
  • What features does Zalpha Phone include?
    Zalpha Phone includes calling, texting, a camera, a clock, and Spotify. There is no internet browser, social media, or app store.
  • Can I or my child add more functionality or apps?
    No, Zalpha Phones come with intentionally limited functionality and cannot be modified to add more features or apps.
  • Can people besides kids use Zalpha phones?
    Absolutely. While our products are primarily designed for kids, they are also great for adults who want to spend less time on their phone. We see particularly strong interest from elderly/senior citizens who want a simple phone that does only a few basic things.
  • Are there parental controls?
    Our phones are designed to eliminate unnecessary functionalities by default, so there's no need for complicated setup or additional parental controls.
  • Does Zalpha Mobile include cellular service or do I need to purchase network access separately?
    Zalpha phones come with a cellular network subscription from Zalpha Mobile for $19.99/month (+ tax). There are no additional monthly charges or subscriptions required.
  • Can I keep my existing phone number?
    Yes, when purchasing a Zalpha Mobile phone + cellular subscription, you have the option to either activate a brand new number or port/keep your existing phone number.
  • Do I have to agree to a long-term contract?
    No commitment is necessary; you can cancel at any time.
  • Can the phones call any number or just the numbers I configure/select?
    Zalpha phones can call and text anyone with a US phone number.
  • What if I have more questions?
    We'd love to hear from you. If you have more questions, please send an email to contact@zalphamobile.com
  • How do I make chages to my existing Zalpha Mobile account?
    If you already have an account with Zalpha Mobile, you can manage your Zalpha Mobile account to add additional phone lines or update your contact/payment/billing information at any time by going to account.zalphamobile.com. If you would like to make additional changes to your account or cancel your service, please contact our customer support by emailing support@zalphamobile.com.
  • How do I contact Zalpha Mobile?
    The best way to get in touch with us is via email. Please email the appropriate department using one of the email addresses below: General Inquiries: contact@zalphamobile.com Press: pr@zalphamobile.com Customer Support: support@zalphamobile.com Careers: careers@zalphamobile.com Sales & Marketing: marketing@zalphamobile.com Partnerships, Affiliates & Business Development: partnerships@zalphamobile.com
  • In what countries/states are Zalpha Phones available for purchase?
    Zalpha Phones are currently available to purchase online across the United States Zalpha phones are not currently available outside the United States
  • Are Zalpha phones available for purchase?
    Yes, currently they are available only in the United States. You can order them here.
  • Where is Zalpha Mobile located?
    Zalpha Mobile is part of Privo Mobile Inc, a Delaware corporation with headquarters in Seattle, Washington, USA.
  • Is Zalpha Mobile the same as Privo Mobile?
    Yes, we recently changed our name from Privo Mobile to Zalpha Mobile. While we have a new name we are the same company selling the same dumb phones for kids.
  • How complicated is the setup?
    Zalpha phones have no social media, no internet browser, and no app store by default, so there's no need for parents to set 100s of extra restrictions to disable unwanted functionality. Just turn on the phone and it's ready to use in a couple minutes.
  • What is Zalpha Phone?
    Zalpha Phone is a minimalist modern cell phone specifically designed for kids. It offers essential features such as calling and texting without the distractions of social media, internet browsing, or an app store.
  • Can I disable Spotify?
    Yes, if you'd like disable Spotify on your Zalpha Phone, just send an email letting us know you'd like to disable Spotify to our customer support (support@zalphamobile.com) with your account number and order number included. We'll take care of the rest and disable Spotify for you.
  • Are there phone cases available for Zalpha phones?
    Yes, a free phone case is included with the purchase of a Zalpha phone.
  • What features does Zalpha Phone include?
    Zalpha Phone includes calling, texting, a camera, a clock, and Spotify. There is no internet browser, social media, or app store.
  • Can I or my child add more functionality or apps?
    No, Zalpha Phones come with intentionally limited functionality and cannot be modified to add more features or apps.
  • Can people besides kids use Zalpha phones?
    Absolutely. While our products are primarily designed for kids, they are also great for adults who want to spend less time on their phone. We see particularly strong interest from elderly/senior citizens who want a simple phone that does only a few basic things.
  • Are there parental controls?
    Our phones are designed to eliminate unnecessary functionalities by default, so there's no need for complicated setup or additional parental controls.
  • Does Zalpha Mobile include cellular service or do I need to purchase network access separately?
    Zalpha phones come with a cellular network subscription from Zalpha Mobile for $19.99/month (+ tax). There are no additional monthly charges or subscriptions required.
  • Can I keep my existing phone number?
    Yes, when purchasing a Zalpha Mobile phone + cellular subscription, you have the option to either activate a brand new number or port/keep your existing phone number.
  • Do I have to agree to a long-term contract?
    No commitment is necessary; you can cancel at any time.
  • Can the phones call any number or just the numbers I configure/select?
    Zalpha phones can call and text anyone with a US phone number.
  • What if I have more questions?
    We'd love to hear from you. If you have more questions, please send an email to contact@zalphamobile.com
  • How do I make chages to my existing Zalpha Mobile account?
    If you already have an account with Zalpha Mobile, you can manage your Zalpha Mobile account to add additional phone lines or update your contact/payment/billing information at any time by going to account.zalphamobile.com. If you would like to make additional changes to your account or cancel your service, please contact our customer support by emailing support@zalphamobile.com.
  • How do I contact Zalpha Mobile?
    The best way to get in touch with us is via email. Please email the appropriate department using one of the email addresses below: General Inquiries: contact@zalphamobile.com Press: pr@zalphamobile.com Customer Support: support@zalphamobile.com Careers: careers@zalphamobile.com Sales & Marketing: marketing@zalphamobile.com Partnerships, Affiliates & Business Development: partnerships@zalphamobile.com
  • In what countries/states are Zalpha Phones available for purchase?
    Zalpha Phones are currently available to purchase online across the United States Zalpha phones are not currently available outside the United States
  • Are Zalpha phones available for purchase?
    Yes, currently they are available only in the United States. You can order them here.
  • Where is Zalpha Mobile located?
    Zalpha Mobile is part of Privo Mobile Inc, a Delaware corporation with headquarters in Seattle, Washington, USA.
  • Is Zalpha Mobile the same as Privo Mobile?
    Yes, we recently changed our name from Privo Mobile to Zalpha Mobile. While we have a new name we are the same company selling the same dumb phones for kids.
  • How complicated is the setup?
    Zalpha phones have no social media, no internet browser, and no app store by default, so there's no need for parents to set 100s of extra restrictions to disable unwanted functionality. Just turn on the phone and it's ready to use in a couple minutes.
  • What is Zalpha Phone?
    Zalpha Phone is a minimalist modern cell phone specifically designed for kids. It offers essential features such as calling and texting without the distractions of social media, internet browsing, or an app store.
  • Can I disable Spotify?
    Yes, if you'd like disable Spotify on your Zalpha Phone, just send an email letting us know you'd like to disable Spotify to our customer support (support@zalphamobile.com) with your account number and order number included. We'll take care of the rest and disable Spotify for you.
  • Are there phone cases available for Zalpha phones?
    Yes, a free phone case is included with the purchase of a Zalpha phone.
  • What features does Zalpha Phone include?
    Zalpha Phone includes calling, texting, a camera, a clock, and Spotify. There is no internet browser, social media, or app store.
  • Can I or my child add more functionality or apps?
    No, Zalpha Phones come with intentionally limited functionality and cannot be modified to add more features or apps.
  • Can people besides kids use Zalpha phones?
    Absolutely. While our products are primarily designed for kids, they are also great for adults who want to spend less time on their phone. We see particularly strong interest from elderly/senior citizens who want a simple phone that does only a few basic things.
  • Are there parental controls?
    Our phones are designed to eliminate unnecessary functionalities by default, so there's no need for complicated setup or additional parental controls.
  • Does Zalpha Mobile include cellular service or do I need to purchase network access separately?
    Zalpha phones come with a cellular network subscription from Zalpha Mobile for $19.99/month (+ tax). There are no additional monthly charges or subscriptions required.
  • Can I keep my existing phone number?
    Yes, when purchasing a Zalpha Mobile phone + cellular subscription, you have the option to either activate a brand new number or port/keep your existing phone number.
  • Do I have to agree to a long-term contract?
    No commitment is necessary; you can cancel at any time.
  • Can the phones call any number or just the numbers I configure/select?
    Zalpha phones can call and text anyone with a US phone number.
  • What if I have more questions?
    We'd love to hear from you. If you have more questions, please send an email to contact@zalphamobile.com
  • How do I make chages to my existing Zalpha Mobile account?
    If you already have an account with Zalpha Mobile, you can manage your Zalpha Mobile account to add additional phone lines or update your contact/payment/billing information at any time by going to account.zalphamobile.com. If you would like to make additional changes to your account or cancel your service, please contact our customer support by emailing support@zalphamobile.com.
  • How do I contact Zalpha Mobile?
    The best way to get in touch with us is via email. Please email the appropriate department using one of the email addresses below: General Inquiries: contact@zalphamobile.com Press: pr@zalphamobile.com Customer Support: support@zalphamobile.com Careers: careers@zalphamobile.com Sales & Marketing: marketing@zalphamobile.com Partnerships, Affiliates & Business Development: partnerships@zalphamobile.com
  • In what countries/states are Zalpha Phones available for purchase?
    Zalpha Phones are currently available to purchase online across the United States Zalpha phones are not currently available outside the United States
  • Are Zalpha phones available for purchase?
    Yes, currently they are available only in the United States. You can order them here.
  • Where is Zalpha Mobile located?
    Zalpha Mobile is part of Privo Mobile Inc, a Delaware corporation with headquarters in Seattle, Washington, USA.
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